innovation

Another world leader visits Wales

Not the G8 again. Is it Ed Sheeran? Anthony Joshua? No. It’s Cisco. A world-leading IT company that I’m proud

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Mind the Gap: Why Digitisation is Key to Increasing Productivity (Part 2)

In my last blog, I lamented the UK’s productivity gap and explored the reasons why we have fallen behind our

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Mind the Gap: Why Digitisation is Key to Increasing Productivity (Part 1)

It is now 10 years since the start of the most recent financial crisis. Despite years of austerity measures, the

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Improving customer experience

It goes without saying in the modern Customer Experience (CX) landscape that excellent customer service typically leads to greater loyalty

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Raising a glass to new partnerships at the IDEALondon summer party

Verdant lawns, a string trio, garden games and a splash of Pimms – IDEALondon was looking a little different to

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Project SWIFT needs you! Introducing the Rail Travel Open Innovation Challenge

We all know the saying that “sometimes you don’t know what you’ve got ‘til it’s gone,” but today we’re flipping

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Big Chip Awards 2017 – finding the future stars of northern tech

Last month Mi-IDEA sponsored the Best Start-up category at the Big Chip Awards 2017 in Manchester. The evening was a

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Not just a technology upgrade. The Network. Intuitive.

If you’ve been following Cisco and the tech press the last few days, you can’t fail to have noticed there

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We need a different attitude towards cyber security

When you look at security through a customers’ lens, complexity and fragmentation is one of their greatest enemies.  Unfortunately, the

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When Root Canal seems preferable to sorting out QoS

Ever been sat in the office and decided that Root Canal would be preferable to the task that is confronting

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